Last updated: August 31, 2020
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to SP Digital International FZ LLC, Old Town Souq Al Bahar Burj Khalifa District, Dubai, UAE.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: United Arab Emirates
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Souqpinoy.com, accessible from www.souqpinoy.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
First name and last name
Address, State, Province, ZIP/Postal code, City
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept
Cookies, You may not be able to use some parts of our Service.Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser. Learn more about cookies: All About Cookies.
We use both session and persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
▪ To provide and maintain our Service, including to monitor the usage of our Service.
▪ To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
▪ For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
▪ To contact You: contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
▪ To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
▪ To manage Your requests: To attend and manage Your requests to Us.
We may share your personal information in the following situations:
▪ With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to advertise on third party websites to You after You visited our Service, for payment processing, to contact You.
▪ For Business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
▪ With Business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
▪ With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
Retention of Your Personal Data
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Disclosure of Your Personal Data
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirementsThe Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
▪ Comply with a legal obligation
▪ Protect and defend the rights or property of the Company
▪ Prevent or investigate possible wrongdoing in connection with the Service
▪ Protect the personal safety of Users of the Service or the public
▪ Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Detailed Information on the Processing of Your Personal Data
Service Providers have access to Your Personal Data only to perform their tasks on Our behalf and are obligated not to disclose or use it for any other purpose.
We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).
Links to Other Websites
By email: [email protected]
By visiting this page on our website: https://souqpinoy.com/our-address/
Terms and Conditions of Use, Access, Registration, and Login of Souqpinoy.com
Welcome to Souqpinoy.com.
The following Sections shall constitute the terms and conditions, and also governs users (hereafter may also refer to as “you”, “your”, “yours”, “user”, “registrant”, “buyer”, “seller”, “merchant”, ) to your use, access, registration, login and posting of Items to the Souqpinoy.com Website, its related sub-domains, Websites, sub-Websites, tools, applications, and services (hereafter may also refer to as "Website").
For all purposes, Items includes or combination of, products, food, discount coupons, vouchers, business directory, all classified items like pre owned motor vehicle, and Jobs, all regardless if offered or not for sale or the posting is paid or not.
By using, accessing, login and accepting these terms and conditions you directly agree to comply with these terms and conditions with Souqpinoy.com (hereafter may be referred to as "we", "us" or "Souqpinoy.com"). This Term and Conditions is effective upon use, access, register, login to this Website and by acceptance of the Terms and Conditions. If any of the sections of the Terms and Conditions is not agreeable with you and wish not to be bound by the same, please refrain from using, accessing, login the Website. Should you already been using, accessing, registering, login in the Website, please discontinue your use, access, registration, and logout your access to the Website. By continuing to use, access, register, login, notwithstanding, you have fully waive any objections to, admitted to have read and accepted, and will be bound to any of the Terms and Acceptance herein mentioned while you are continuing process of using, accessing, registering, and login in with the Website.
Therefore, before you continue to brows, use, access, register, and login the Website, please find the time to read and understand the Terms and Conditions of this Website.
Ownership of Souqpinoy.com
The Website Souqpinoy.com and its related intellectual properties are owned, controlled and operated by SP Digital International FZ LLC, registered under the Creative Fujairah Free Zone, Fujairah, United Arab Emirates.
User and Membership Qualification
The Website declares that its users and members are legally able to enter into any form of obligations and contracts. Therefore, use, access, registration, login to this Website by persons under the age of 18 years, or person with legal impediment to enter contracts are prohibited.
By continuing the use, access, registration, or login to the Website, you as the use, represent that you are 18 years of age or over, and that has no legal impediment to enter into contracts.
The Websites reserves its right to limit or completely remove or withdraw access we believe that person is under the age of 18 years or has legal impediment to enter into contracts.
Further, if you are using, accessing, registering, and login as a business entity, you likewise warrant that you hold the full authority to represent and bind that business entity to the Terms and Conditions of this Website and that you and the business entity will comply with all applicable laws relating your transactions with this Website. Finally, the Website strictly prohibits multiple registrations as user of any person or business entity.
Your Account and Registration Obligations
For users to continue and complete their transactions in this Website, you have been or will be required to register. By registering, you will be required to provide certain personal information, including but not limited to your username and password. Further, below are the obligations of the Users:
1) As Users of this Website, you agree to be solely responsible for maintaining the confidentiality of, and restricting access to and use of, your account and password, and accept full responsibility for all activities that occur under your account and password. You agree to immediately, without delay, notify Souqpinoy.com of any unauthorized or illegal use of your password or account or any other breach of access or security.
In no event will Souqpinoy.com be liable for any direct, indirect or consequential loss or loss of profits, goodwill or damage whatsoever resulting from any disclosure of your username and/or password.
Users are absolutely prohibited from using another person's or user’s account at any time, without the express permission of the account holder or lawful account user. You agree to reimburse Website for any improper, unauthorized or illegal use of your account by you or by any person obtaining access to the Website, tools, applications, services or otherwise by using your designated username and password, regardless of your authorization of such access.
2) You warrant that all information you provided are all true, accurate, current and reflect the complete information about yourself as the user of the Website at the time of:
a) Your first registration to the Website;
b) For every visit and login to the Website;
3) Your registration will not include:
a) The word "Souqpinoy" in your registration user ID.
b) The word "SP” or “SP Digital International" in your registration user ID
4) If your registering as a Merchant, your store name shall not include any of the words "Souqpinoy", "SP” or “SP Digital International".
5) In any case you should be able to acquire other User’s information in accordance with the Terms and Conditions provided herein, in any of your transactions with the Website, you will treat the said information with utmost confidentiality. You will be prohibited to share the same outside of Souqpinoy.com.
6) You will maintain and promptly update the Registration Data to keep it true, accurate, current and complete at any time mentioned in Sub Paragraph 1 herein. Should you provide any information that is untrue, inaccurate, not current or incomplete or if Souqpinoy.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms and Conditions, without prejudice to any other rights and remedies of Souqpinoy.com under this Terms and Conditions or at law, Souqpinoy.com has the right to indefinitely suspend, limit or withdraw your access to the Website and/or your membership of the Website.
7) Souqpinoy.com may at any time, may make any research, investigations or inquiries, as it may deemed considers necessary, either directly or through a third party, and may request that you provide for more additional information or documentation, to verify the following, but not limited to:
a. Your identification;
b. If you are a business entity or registered on behalf of a business entity such information or documentation may include your trade license, tax registration, legal permits, other incorporation Legal or extrajudicial documents and/or documentation showing any person's authority to act on your behalf.
You agree to provide any information and/or documentation to Souqpinoy.com upon such requests. You acknowledge and agree that if you do not, Souqpinoy.com, without liability, may limit, suspend or withdraw your access to the Website and/or your membership of the Website. We also reserve the right to cancel unconfirmed / unverified accounts or accounts that have been inactive for a long time, without need of notice.
You agree that we may communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you satisfy any legal requirement that such communications be in writing. Souqpinoy.com requires your agreement during the registration process to send you promotional emails to let you know about any new changes, features or promotional activities added to the Website. If, at any time, you decide that you do not wish to receive promotional emails, you can opt out of receiving such promotional emails by clicking on the link at the bottom of any promotional email.
Amendments to this Terms and Conditions
You acknowledge and agree that Souqpinoy.com shall endeavour to give you notice within the reasonable period of time for any amendment to any part of these Terms and Conditions that are only deemed substantial and will materially increases your obligations or decreases your rights. You acknowledge and agree that Souqpinoy.com at its sole discretion and without liability, may make amendments that are not Substantial Amendments without your further specific agreement at any time with immediate effect by posting a notice of the amendment on the Website.
Fees and Services
1) Souqpinoy.com declares that is not and does not provide any of the following:
a. Auction house and does not offer auction services
b. Bank and does not offer banking services;
c. Foreign Exchange houses and does not offer remittance or exchange services;
d. Manufacturing Entity and does not produce the items it sells or sold in the Website;
e. Direct Freight, Logistics or/and Delivery Entity and does not provide logistics, freight, delivery or fulfillment services;
2) Souqpinoy.com is an online platform allowing for the sale and purchase of items between end-user sellers or merchants and buyers or consumers. Membership on the Website is only free for the users
3) Souqpinoy.com does not charge any fee to any buyers or consumers for browsing and buying listed items on the Website.
4) Souqpinoy.com charges transaction fees to all sellers or merchants when their items are successfully sold on the Website. Sellers must pay all fees due and payable to Souqpinoy.com after a successful sale. In the case that a buyer does not complete the transaction, the seller or merchant may seek a refund of the relevant transaction fees from Souqpinoy.com by submitting a no-sale claim.
5) For related VAT or Sales Taxes, in case they are due, the seller shall be liable for their payment, remittances and the filling of such returns to the appropriate Tax agency.
6) Before the seller or merchant list an item for sale through the Souqpinoy.com, the seller or merchant had reviewed the fees that will be charged based on Souqpinoy.com Listing Fees which we may be amended from time to time with immediate effect by posting the changes on the Website. Souqpinoy.com may choose to temporarily change the fees for our services for promotional or marketing events or new services, and such temporary changes are effective in accordance with their terms when we post them on the Website.
7) In case of non-payment of fees and/or any applicable taxes and charges by you to Souqpinoy.com, without prejudice to any other rights and remedies of Souqpinoy.com under this Terms and Conditions, Souqpinoy.com without liability, reserves the right to:
a. Issue you with a warning regarding the non-payment in question.
b. Temporarily or indefinitely suspend, limit or withdraw your access to the Website and/or your membership, if you fail to make the outstanding payment within 7 calendar days of Souqpinoy.com after the warning is issued.
c. Souqpinoy.com also reserves the right to take any necessary steps including legal action in case of non-payment of fees by you to Souqpinoy.com
d. For accounts over 30 days past due, you have authorized Souqpinoy.com to deduct from whatever remaining balance amount still owed by you, either as fund deposit or unremitted amount of sales proceeds, but still held by Souqpinoy.com. Souqpinoy undertakes to inform this action to your email.
e. Invoice you for any late payment fees, legal fees, consulting or professional charges, penalties, fines, damages may be incurred by Soupinoy.com against any third parties, lawyers, courts, government agencies, or consultants, as a result of your non-payment
f. Take any steps Souqpinoy.com considers necessary including without limitation legal action for recovery of the outstanding fees and/or any applicable taxes and charges.
Once payment is successful, the order number, order details and payment confirmation will be sent through email immediately except in or any unforeseen technical delays.
The Souqpinoy Payment Method means that payment/s for items on the Website may be made online through any Online Payment Gateway, including but may not be limited to:
2) Visa Debit/Credit Card
3) Mastercard Debit/Credit Card
4) Or other payment methods which Souqpinoy.com may make available on the Website from time to time.
All prices for all services and products published in the website are in Philippine Peso (PHP) and US Dollars (USD). Therefore, all transactions made in this website will be calculated, converted, paid, exchanged, and intended to be consistent to the Philippine Peso (PHP) and US Dollars (USD) currency.
User InformationBy registering to Souqpinoy.com, you agree to a non-exclusive, worldwide, perpetual, irrevocable, royalty-free right to use any information or material, personal or otherwise, that you provide to us or other users of the Website and/or any of your post on the Website in the registration, buying, listing or selling process, checkout process or through any e-mail or by way of any other feature or use of the Website for the purposes of operating and promoting the Website in accordance with Terms and Conditions herein. You are solely responsible for the Information, and we act as a passive conduit for your online transactions, distribution and publication of the Information.
Use of the WebsiteWhile and by using the Website, you undertake that you will not:
1) Post Information or content or list items in an inappropriate category or areas on our Website;
2) Post items you do not have a right to link to or include;
3) Post Information that is, by our sole determination, considered false, fraudulent, inaccurate, misleading, libellous, defamatory, slanderous, unlawfully threatening or would be reasonably considered to constitute harassment;
4) Post comments, questions or answers that are not factual in nature including without limitation make any racist comments, use profanity, abuse another user, disrespect another's culture or make any other derogatory or inappropriate comments;
5) Post counterfeit or stolen items;
6) Engage in false or fraudulent activity in connection with the use of the Website.
7) Post Information or items which infringe any third party's intellectual property rights, other proprietary rights or right to privacy;
8) Post obscene Information or content, including but not limited to pornography or any representation which may in our sole determination be considered indecent;
9) Post Information or content which may in our sole determination constitute offensive or critical political content or content that is contrary to the public interest or policy;
10) Post any Information or content or list items which may in our sole determination be considered culturally or religiously offensive in any way;
11) Post any Information or content or list items which in our sole determination may not be considered to be in compliance with general Islamic Fujairah law, rules, morals, values, ethics and traditions;
12) Post Information or content or list items which may in our sole determination threaten national security;
13) Post Information or content or list items which may in our sole determination constitute or be considered to promote gambling;
14) Use of any keyword in listing items for sale which will result to unfair branding or selling in a title or description for the purpose of gaining attention or diverting members to a listing;
15) Fail to deliver payment for items purchased by you, unless
a. The seller has materially changed the item's description or related matters after your purchase due to a clear typographical error is made, or
b. You cannot authenticate the seller's identity;
16) Fail to deliver items purchased from you, unless the buyer fails to meet the posted terms, or you cannot authenticate the buyer's identity;
17) Attempt to conclude transactions relating to an offer for sale on the Website outside of the Website;
18) Use contacts made by buying or selling on the Website with the primary intention is merely to acquire other user information so to solicit sales on other items directly and/or from another or outside the Website;
19) Claim an item was not sold when in Souqpinoy.com's sole discretion the item was sold in accordance with the terms and conditions of the Websites;
20) Manipulate or attempt to manipulate the Website in any way including the prices of any item or services on the Website, either alone or in conjunction with other users;
21) Circumvent or manipulate our fee structure, the billing process, or fees owed to Souqpinoy.com;
22) Take any action that may undermine the Website's feedback and ratings systems including but not limited to the display, import or export of feedback information off the Website or use of such information for purposes unrelated to Souqpinoy.com;
23) Transfer your Website account and username to another party without our consent;
24) Distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes;
25) Distribute viruses, Trojan horses, worms, time bombs, cancel bots, Easter eggs or other computer programming technologies that may harm the Website, or the interests or property of the Website's users;
26) Create liability for us or cause us to lose (in whole or in part) the services of our isps or other suppliers;
27) Take any action that imposes or may impose in our sole determination an unreasonable or disproportionately large load on our infrastructure;
28) Interfere or attempt to interfere with the proper working of the Website;
29) Attempt to take over another user's account or carry out any email harvesting, hacking or phishing of the Website or user accounts and related features;
30) Export or re-export any Website tools except in compliance with the export control laws of any relevant jurisdictions;
31) Copy, modify, or distribute any content from the Website or otherwise infringe the Website's or Another Existing copyright material and/or trademarks in any way;
32) Violate any laws, rules, regulations, guidelines, third party rights or our policies;
33) Abuse Souqpinoy.com's policies or terms and conditions posted on the Website from time to time;
34) Directly or indirectly, offer, attempt to offer, trade in, attempt to trade in, or include descriptions or links to any of the following items:
▪ Securities, including shares, bonds, debentures, or any other financial instruments or assets of any description;
▪ Living or dead creatures and/or the whole or any part of any animal which has been kept or preserved by any means whether artificial or natural including rugs, skins, specimens of animals, antlers, horns, hair, feathers, nails, teeth, musk, eggs, nests, other animal products of any description the sale and purchase of which is prevented or restricted in any manner by applicable laws;
▪ Weapons of any description;
▪ Liquor, tobacco products, drugs, psychotropic substances, narcotics, intoxicants of any description, medicines, palliative/curative substances;
▪ Religious items, including books, artifacts, etc. Of any description or any other such item which is likely to affect the religious sentiments of any person;
▪ Antiquities and art treasures as defined in applicable laws pertaining to antiquities and national treasures;
▪ Used cellular phone SIM Cards, except if the transaction is in accordance with the local operators' rules pertaining to transfer of ownership of the same;
▪ Items that to your knowledge are defective, fake, damaged, false or misleading or that may through normal use harm another Website user's interest or health;
▪ Any items identical to other items you have up for auction but which are priced lower than your other items' price, the reserve price of such other item / minimum bid amount;
▪ Non-transferable vouchers; and
▪ You also undertake, represent and warrant the following:
▪ You are 18 years of age or over the age of 18 years;
▪ If you are a corporate representative, you have authority to bind the corporate entity;
▪ You are the sole and exclusive legal and beneficial owner of all items of any description that you wish to offer for sale on the Website and you have complete right, title and authority to deal in and offer for sale such items;
▪ You are aware and understood any existing Buyer and Consumer Protection Laws in the country you are offering to sell your items and further warrants to comply and obey its provisions while performing all transactions with Souqpinoy.com.
▪ You will inform Souqpinoy.com of any postings, items or transactions which appear to be in violation of this Terms and Conditions;
▪ You shall comply with all applicable domestic and international laws and regulations regarding and relating to your use of the Website;
▪ Information you provide on the Website in respect of items you wish to sell shall be as accurate as reasonably possible;
▪ You will not disclose your contact details including but not limited to phone numbers, addresses, or email addresses in buying or listing processes, or anywhere on the Website including the feedback area, discussion forum or through any e-mail feature of the Website intended to bypass use of Souqpinoy.com;
▪ You will not use contact information provided to you during the course of a transaction on the Website to solicit additional sales offline or on another;
▪ You will not harvest or otherwise collect information about users, including but not limited to email addresses and other contact information;
▪ You will not disclose or publicise any personal information about users or otherwise access or use information about other users in a manner which in our sole determination may constitute a breach of privacy and/or applicable laws.
All content included on the Website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property and copyright work of either Souqpinoy.com, its users, its content suppliers, merchants or its licensors and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Website is the exclusive property and copyright of Souqpinoy.com and is protected by copyright, trademarks, patents or other intellectual property rights and laws.
"Souqpinoy.com" and related logos, and other words and logos on the Website are either unregistered trademarks or registered trademarks of Souqpinoy.com and are protected by international trademark and other intellectual property rights and laws. Souqpinoy.com's trademarks may not be used in connection with any product or service that is not Souqpinoy.com's nor in any manner that disparages or discredits Souqpinoy.com. All other trademarks not owned by Souqpinoy.com that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Souqpinoy.com.
You undertake to report problems of any kind or violations of the Terms and Conditions to Souqpinoy.com or its administrative Team. If you believe that your intellectual property rights have been violated, please notify Souqpinoy.com. Without prejudice to any other rights and remedies of Souqpinoy.com under these Terms and Conditions or any law, Souqpinoy.com may limit, suspend or withdraw a user's access to the Website and/or a user's membership of the Website or remove hosted content. Also Souqpinoy.com can choose to take other technical and/or legal steps against users who create problems or possible legal liabilities of any kind, who infringe the intellectual property rights of third parties or who act inconsistently with this Terms and Conditions or our policies
Souqpinoy.com adheres to the all and any laws for the protection of Buyers or Consumers who may use Souqpinoy.com. in buying items online. Therefore, existing Buyer or Consumers Protection Law in United Arab Emirates or in any country Souqpinoy.com is authorized to do business, shall form part and becomes an integral part of these Terms and Conditions.
Soupinoy.com seeks to assist buyers to ensure their purchase is protected against fraud by any sellers on the Website. If a buyer has purchased an item by way of any of the Souqpinoy payment system processes and never received it or received an item worth significantly less in value compared to what was described by the seller, the buyer may seek remedy to protect his/her rights against the seller.
Souqpinoy.com action may include reimbursement by Souqpinoy.com to the buyer of the value of the item only. To be eligible under thus remedy, a buyer needs to file a complaint with Souqpinoy.com within 48 hours of receiving or not receiving the relevant item. Souqpinoy.com will investigate the matter and if it has been determined by Souqpinoy.com, in its sole determination that the seller has intentionally defrauded the buyer in relation to the item for which Souqpinoy.com has reimbursed the buyer,
Souqpinoy.com may limit, suspend or withdraw the seller's access to the Website, including withdrawal of all item listing in the Website, and/or the seller's membership.
Souqpinoy.com reserves the right to charge the seller for the actual reimbursed costs the buyer plus any additional fees for any handling and shipping may be incurred internally or those incurred externally against any third party persons to perform any remedy favorable to the buyer.
Souqpinoy.com reserves the right to take such further steps as it considers necessary including without limitation legal action.
You acknowledge and agree that if any item returned to Souqpinoy.com by a buyer on the reason that the item sold is illegal or otherwise unlawful that Souqpinoy.com may in its sole discretion destroy the item or take any other steps as it considers necessary, including surrendering the Item/s to its lawful authorities like the Police.
Return of Item/s purchased within the website is generally allowed subject to the following conditions.
1) The Return of an item is due solely to Seller's Fault:
A. If the buyer claimed and made the actual return within the 15 Days of the date of delivery:
1. Seller pays the Delivery Shipment Fees
2. Seller Pays the Return Shipment Fees
3. In case the submitted return request by customer is not approved by Souqpinoy.com and the customer rejected to receive back the unit, Souqpinoy.com has the right after 60 days from customer’s rejection date to dispose the item.
B. If the buyer claimed and made the actual return after the 15 Days of the date of delivery and only if returned approved by Souqpinoy.com
1. Buyer pays the Delivery Shipment Fees
2. Seller Pays the Return Shipment Fees
2) If the Return item is due solely to Buyer's Fault. In this case, the item in the original state & condition when purchased and received.
A. If the buyer claimed and made the actual return within the 15 Days of the date of delivery.
1. Seller pays the Delivery Shipment Fees
2. Seller Pays the Return Shipment Fees
B. If the buyer claimed and made the actual return after the 15 Days of the date of delivery, only if returned approved is approved by Souqpinoy.com.
1. Buyer pays the Delivery Shipment Fees
2. Buyer Pays the Return Shipment Fees
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
We will refund or replace the item if:
The wrong product was sent by the merchant.
The product is defective.
The product was damaged in shipping.
The product is tampered.
There is a no-refund policy on clothes, undergarments, perishable or intimate items that cannot be sold after use.
Items can be reported as a canceled after a maximum of 7 days from the reception date of the items. After which it will be at discretion of the management.
The returned items should be in original packaging the same way it was delivered. If any items were returned after use or personal damage it might not be accepted as a cancellation.
Shipping and Delivery
Shipping Period varies from destination and depends on the carrier quality of delivery service.
You understand that our merchants offer their Goods in specific delivery areas and our merchants vary from delivery area to delivery area. You agree to take particular care when providing your details and warrant that these details are accurate and complete at the time of ordering. Delivery areas may expand, shrink or change depending on weather and traffic conditions and situations of force majeure.
Platform for CommunicationSouqpinoy.com is only a platform for communication whereby users may meet and interact with one another for the purpose of the sale and purchase of items. Souqpinoy.com does not buy or sell items. Souqpinoy.com is not and cannot be a party to or control in any manner any transaction between two users of the Website and cannot guarantee that a buyer or seller will complete a transaction or accept the return of an item or provide any refund for the same. You will not hold Souqpinoy.com responsible for other users' content, actions, or inactions, or items or Information they list or post. In particular:
a. Souqpinoy.com is not responsible for any non-performance or breach of any contract entered into between users and does not transfer legal ownership of items from the seller to the buyer. The contract for sale of any item shall be a strictly bipartite contract between the seller and the buyer. At no time shall any right, title or interest over any item vest with Souqpinoy.com nor shall Souqpinoy.com have any obligations or liabilities in respect of such item or the contract between the buyer and seller.
b. Souqpinoy.com is not responsible for unsatisfactory or delayed performance, losses, damages or delays as a result of items which are unavailable.
c. Souqpinoy.com is not required to mediate or resolve any dispute or disagreement between users.
d. Souqpinoy.com has no control over and does not guarantee the quality, safety or legality of items advertised, the truth or accuracy of users' content or listings, the ability of sellers to sell items, or the ability of buyers to pay for items.
e. Souqpinoy.com does not make any representation or warranty as to the attributes (including but not limited to quality, worth or marketability) of the items proposed to be sold or purchased on the Website. In particular, Souqpinoy.com does not implicitly or explicitly support or endorse the sale or purchase of any items on the Website, nor is Souqpinoy.com a supplier or manufacturer of any items sold by users or purchased by users.
f. Souqpinoy.com does not make any representation or warranty as to the attributes including but not limited to legal title, creditworthiness, or identity of any of its users.
g. The Website may include links to third party that are controlled by and maintained by others. Souqpinoy.com cannot accept any responsibility for the materials or offers for goods or services featured on such and any link to such is not an endorsement of such or a warranty that such will be free of viruses or other such items of a destructive nature and you acknowledge and agree that Souqpinoy.com is not responsible for the content or availability of any such Websites. However, you acknowledge and agree that you may not include links in any user-posted content on the Website.
h. Users shall independently agree upon the manner and terms and conditions of delivery, payment, and insurance as between each other and Souqpinoy.com holds no responsibility in respect of such arrangements.
i. Souqpinoy.com accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
j. Souqpinoy.com excludes all implied warranties, terms and conditions and is not liable for any loss of money, goodwill or reputation, or any special, indirect or consequential damages arising directly or indirectly, out of your use of or your inability to use the Website.
k. You release and indemnify Souqpinoy.com and/or any of its officers and representatives in respect of any claim, demand, dispute, cost, damage, liability or other consequence (direct or indirect) of any of the actions of the users of the Website and you specifically waive any claims that you may have in this behalf under any applicable law.
Souqpinoy.com and its affiliates shall have the right to discard, destroy, liquidate or auction and as it may deem appropriate any of the Sellers goods/Items within sixty (60) days after receipt by the Courier Company in the event of those goods/Items are being returned/undelivered from the Customers for any reason, provided that the Seller has been notified of the said return of the Items/Goods by email to his email address provided by the Seller and in the event that the Seller did not arrange for the pickup of the these returned items/goods. This clause shall be considered as an explicit authorization to Souqpinoy.com to destroy and/or liquated any of the items/goods mentioned above and shall be without any objection from the Sellers and without any liability to Souqpinoy.com. Furthermore, Souqpinoy.com is also authorized to deduct any fees or costs that might be incurred through the disposition and/or liquidation of the above which shall be claimed and/or deducted from the account of the Seller.
All credit and debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
The Terms and Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the Website. Modifications will be effective on the day they are posted.
Breach of User’s Terms and Conditions
Without prejudice to any other rights and remedies of Souqpinoy.com under these Terms and Conditions, the law or otherwise, Souqpinoy.com may immediately, limit your activity, remove your listings, warn other users of your actions, suspend, limit or withdraw your membership, and/or limit or withdraw your access to the Website, if found that you have violated or committed any breach to the Terms and Conditions of these Website.
Souqpinoy.com may at any time at its sole discretion reinstate suspended users. A user that has been indefinitely suspended or had their membership withdrawn will be forever be ban from register or attempt to register with Souqpinoy.com including its business entity or affiliates or use the Website in any manner whatsoever until such time that such user is reinstated by Souqpinoy.com.
Notwithstanding the foregoing, if you breach this Terms and Conditions Souqpinoy.com reserves the right to recover any amounts due and owing by you to Souqpinoy.com or any losses and damages caused by you to Souqpinoy.com and to take such steps including legal action and/or the initiation of criminal proceedings against you as Souqpinoy.com in its sole discretion deems necessary. Our failure to act with respect to a breach by you or others does not constitute a waiver of Souqpinoy.com's right to take any actions with respect to that, or subsequent or similar breaches. Souqpinoy.com does not guarantee that it will take action against all breaches that there may be of this Terms and Conditions.
Buying through Souqpinoy.com
All purchases on the Website are a commitment by you to complete and finalize the purchase of the item on which you have initiated and purchased. If you are the purchaser for any item and your Purchase is accepted by the seller, you are obligated to complete the transaction with the seller. You may increase the volume of Purchase but you may not reduce the amount or volume Purchase or withdraw / cancel your Purchase. By purchasing an item you agree to be bound by the conditions of sale included by the seller in the item's description on the Website so long as those conditions of sale are not in violation of the website Terms and Conditions or are not in compliance with applicable laws. As a buyer on the Website we encourage you to post feedback on the seller after purchased is closed. In case of consumer goods generally available in retail stores, sellers on the Website may or may not specify the normal retail prices of items being sold. Buyers are advised to independently verify the retail prices of such items if you so desire.
You agree not to test the Website with false purchases, nor to use a false name, other false personal information or use an unauthorised or known invalid credit card to Purchase. Without prejudice to the rights and remedies available to Souqpinoy.com under this Terms and Conditions or at law, Souqpinoy.com may take such steps as it deems appropriate or necessary including taking legal action against users who intentionally enter erroneous, fictitious or fraudulent Purchases. Please be aware that even if you do not give Souqpinoy.com your real name, your web browser transmits a unique address to us, which can be used by law enforcement officials to identify you.
As User buying using their Credit Card, you undertake to retain a copy of your transaction records relating to your transactions with Souqpinoy.com. Likewise, you also warrant that you have read and agree with the Merchant policies and rules of your Credit Card and warrant that the use of this Card/s with Souqpinoy.com is in accordance to the same.
Selling with Souqpinoy.com
As a registered member of the Website, you may list item(s) for sale on the Website. You may only offer for sale or sell item(s) on the Website in compliance with applicable laws and you must be legally able to offer for sale or sell such items under applicable laws. Listings may only include text descriptions, graphics and pictures that describe your item for sale. All listed items must be listed in an appropriate category on the Website. Any form of solicitation of business offline or outside of the Website in the item listing or elsewhere on the Website other than in your registration data is expressly prohibited and would constitute a breach of these Terms and Conditions.
The listing description of the item must not be misleading and must describe the actual current condition of the item. If the item description does not match the actual current condition of the item, you agree to refund any amounts in relation to that item that you may have received from the buyer.
You acknowledge and agree that Souqpinoy.com has the right to delete any of your listed items should it determine that the same is in violations with your terms and conditions with Souqpinoy.com.
You agree to contact or ship to the Buyer within 48 hours of an item selling successfully and supply the item to the Buyer in a merchantable condition within 48 hours of after verifying payment by the Buyer or confirming the order by the Buyer, unless the Buyer fails to meet the terms of your listing, you cannot authenticate the Buyer's identity by way of making direct contact with them, or as otherwise agreed between you and the Buyer.
As sellers on the Website we encourage you to post feedback on each buyer after sales is closed. Please note that the contact information that will be sent out will be the information that is provided by the users in their registration data on Souqpinoy.com.
You acknowledge and agree that Souqpinoy.com has the right to use your registration data for this purpose and that Souqpinoy.com is not responsible for the accuracy or otherwise of any user's registration data. You acknowledge and agree that you will not use another user's data for any purpose other than fulfilling a relevant transaction resulting from selling item(s) on the Website.
Souqpinoy.com encourages buyers and sellers on the Website to provide feedback on each other's conduct after a transaction has closed; as this helps all users know what it is like to deal with the said buyer/seller. Your feedback will be displayed along with your user ID on the Website. You cannot retract the feedback once you have left it. Souqpinoy.com will not be responsible or liable in any way for the feedback that you post on the Website. You agree not to make comments that are not factual in nature including without limitation making any racist comments, using profanity, abusing another user, disrespecting another culture or any other derogatory or inappropriate comments. You further agree not to post feedback in order to solicit sales outside of the Website and not to display contact information of any person within any feedback. If you continuously receive negative feedback ratings, without prejudice to any other rights and remedies of Souqpinoy.com under this Terms and Conditions or at law.
You acknowledge and agree that your feedback consists of comments left by other users with whom you transact and a composite feedback number compiled by Souqpinoy.com, and that together these convey your full user profile. As feedback ratings are not designed for any purpose other than for facilitating trading between the users, you agree that you shall not market or export your Souqpinoy.com feedback rating in any venue other than on the Website. Souqpinoy.com does not provide the technical ability to allow you to import feedback from other s to the Website because a composite number, without the corresponding feedback does not reflect your true online reputation within our community.
Suspension of Access, Removal of Registration, and/or Withdrawal Membership
Without prejudice to any other rights and remedies of Souqpinoy.com under this Terms and Conditions or at law or otherwise, Souqpinoy.com may limit, suspend or withdraw your membership and / or your access to the Website at any time, without notice, for any reason, including without limitation, breach of this Terms and Conditions.
Declaration No Warranty
Souqpinoy.com provides the Website and its services on an "as is" and "as available" basis without any representation or endorsement made and without any warranty or guarantee of any kind whether express or implied, including but not limited to warranties of title, merchantability, fitness for a particular purpose, compatibility, security, accuracy and non-infringement. Souqpinoy.com makes no representations or warranties about the accuracy, reliability, or completeness of any content, information, software, text, graphics, links or communications provided on or through the use of the Website or that the operation of the Website will be error free and/or uninterrupted. Souqpinoy.com makes no warranty that defects will be corrected or that the Website or its servers are free of viruses or anything else which may be harmful or destructive. The nature of Internet communications means that this Website may be susceptible to data corruption, interception, non-availability and delays. The Website may also be unavailable from time to time due to repairs, maintenance or development work. You agree that Souqpinoy.com has no obligation to provide support for the Website. You expressly agree that you use the Website at your own risk.
Limitation of Liabilities
To the extent permitted by law, Souqpinoy.com, its officers, employees, agents, affiliates and suppliers shall not be liable for any loss or damage whatsoever whether direct, indirect, incidental, special, consequential or exemplary, including but not limited to, losses or damages for loss of profits, goodwill, business, opportunity, data or other intangible losses arising out of or in connection with your use of the Website, its services or this Terms and Conditions. If you are dissatisfied with the Website or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Further, you agree that any unauthorised use of the Website and its services as a result of your negligent act or omission would result in irreparable injury to Souqpinoy.com and Souqpinoy.com shall treat any such unauthorised use as subject to the terms and conditions of this Terms and Conditions.
You agree to indemnify and hold Souqpinoy.com and its affiliates, officers, employees, agents and suppliers harmless from any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, expenses, including reasonable legal costs and expenses., howsoever suffered or incurred due to or arising out of your breach of this Terms and Conditions, or your violation of any law or the rights of a third party.
Relationship and Notice
None of the provisions of this Terms and Conditions shall be deemed to constitute a partnership or agency between you and Souqpinoy.com and you shall have no authority to bind Souqpinoy.com in any manner whatsoever.
Except as explicitly stated otherwise, any notices to Souqpinoy.com from you shall be given by you by email to Souqpinoy.com at [email protected] with a physical copy sent to us by mail or courier, such notice deemed given on confirmation of its receipt to you by Souqpinoy.com by return email. Any notices to you from Souqpinoy.com shall be given by notices posted on the Website or by email to the email address you provide to us during the registration process and shall be deemed to be received by you 24 hours after any such email is sent. Alternatively, we may give you notice by mail or prepaid shipping to the address provided to us during the registration process. In such case, notice shall be deemed given 7 days after the date of mailing.
Transfer of Rights and Obligations
You hereby grant Souqpinoy.com the right to, and irrevocably acknowledge and agree that Souqpinoy.com may at any time, transfer all or any part of its rights, benefits, obligations or liabilities, express or assumed, under this Terms and Conditions to any of its affiliates without requiring your further specific agreement. Souqpinoy.com agrees to use all reasonable endeavors to provide notice to you of any transfer by way of a posting on the Website. You may not at any time, without the prior written consent of Souqpinoy.com, transfer all or any part of your rights, benefits, obligations or liabilities express or assumed under this Terms and Conditions without the prior written consent of Souqpinoy.com.
If any clause of this Terms and Conditions shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of this Terms and Conditions. This Terms and Conditions (as amended from time to time in accordance with the terms of this Terms and Conditions) sets forth the entire understanding and agreement between you and Souqpinoy.com with respect to the subject matter hereof.
No person who is not a party to this Terms and Conditions shall have any right to enforce any term of this Terms and Conditions.
If these Terms and Conditions is translated into any language other than English, whether on the Website or otherwise, the English text shall prevail.
Souqpinoy.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
If any dispute, claim, controversy or difference (hereafter refer to as "Dispute") arises out of or in connection with or in relation to this Terms and Conditions, including without limitation any question regarding the formation, existence, scope, performance, interpretation, validity or termination of this Terms and Conditions or this clause, or any question regarding the legal relationships established by this Terms and Conditions or the consequences of its nullity, then the parties shall first attempt amicably to settle the Dispute through good-faith negotiations over a period of thirty (30) calendar days commencing on the date that a party first sends to the other party a written notice of the Dispute.
In the event that a Dispute has not been settled amicably by the relevant parties by the end of such thirty (30) calendar day-period, the parties hereby agree that the Dispute shall be referred to and finally resolved by binding arbitration as set out below, under the Arbitration Rules of the Dubai International Financial Centre Arbitration Court (DIFCAC, Dubai, United Arab Emirates, which rules (hereafter referred as "Rules") are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The parties to the arbitration shall seek to agree on a sole arbitrator to be nominated to the DIFCAC for appointment. If the parties to the arbitration fail to nominate a sole arbitrator within 45 days from the date of the service of the request upon the respondent (or such greater or lesser period as may be fixed by the DIFCAC, the sole arbitrator shall be appointed by the DIFCAC. The seat or legal place of the arbitration shall be Dubai International Financial Centre in Dubai, UAE. The arbitration proceedings shall be conducted in the English language and the award shall be in English. The foregoing provisions of this clause are without prejudice to the right of Souqpinoy.com to seek interim relief at any time from any court of competent jurisdiction (whether or not an arbitrator has been appointed) and Souqpinoy.com shall not be deemed to have breached this arbitration agreement or infringed the powers of the arbitrator for having done so.
This Terms and Conditions is governed by, and construed in accordance with, UAE law. This clause will survive any expiry or cancellation of this Terms and Conditions for any reason.
For all legal purposes, United Arab of Emirates is our country of domicile.
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